Virgin Media O2

Virgin Media O2 is one of the UK’s leading telecommunications providers, offering broadband, mobile, TV, and connectivity services to millions of consumers and businesses. Formed through the merger of Virgin Media and O2, the company combines extensive infrastructure with strong consumer brands to deliver innovative digital experiences and drive connectivity across the UK.

Case Study

We supported Virgin Media O2 in hiring a Technical Business Analyst within their Personalisation function, focused on digital customer acquisition. This was a newly created role, sitting within a cross-functional product-led team responsible for shaping capabilities across martech, eCommerce, data, and cloud technologies.

Adopting a highly tailored and consultative approach, we identified and secured a Business Analyst with the right blend of technical understanding, curiosity, and stakeholder engagement skills. The successful hire plays a key role in bridging product, data, and engineering teams, helping define requirements, improve communication, and support the development of new digital acquisition capabilities.